Operational Excellence Manager

hace 7 horas


Madrid, Madrid, España Vml Map A tiempo completo

VML Map, a global leader in customer experience transformation, is seeking an experienced Operational Excellence Manager to join our team. With a strong background in product development and operations management, you will be responsible for driving the smooth running of our daily operations and implementing product configurations.

About VML Map

VML Map is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

Job Description

This role offers a unique opportunity to work closely with our operations team, product development teams, and client service teams to deliver the best service and experience for our product suite. Your tasks will include:

  • Overseeing the team's daily operation and workload distribution
  • Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity
  • Supporting initiatives within the Product Team as well as with Client Service Teams
  • Reporting on progress and development for internal and external stakeholders
  • Risk management and mitigation

You will also play a crucial part in working closely with your operations team and reporting directly to the Product Team Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well.

Requirements

To succeed in this role, you will need:

  • Solid experience with product development and operations management
  • Proven ability to drive a team's daily operations and workload distribution
  • Proven ability to establish and maintain strong personnel and stakeholder relationships
  • Extensive background in project management
  • Demonstrated experience with people and performance management
  • Highly collaborative, driven by a strong sense of inclusion and diversity
  • Excellent communication skills, and highly proficient in the English language

A leader in personalized customer experiences, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences and drive business growth. If you have a strong track record of success in operations management and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About the Role

This is a full-time position based in Copenhagen or Madrid, with opportunities for remote work. You will be working closely with our operations team, product development teams, and client service teams to deliver the best service and experience for our product suite. The estimated salary for this role is €65,000 - €85,000 per year, depending on experience.

What We Offer

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. Our company culture values connection, belonging, and the power of differences, and we are committed to creating an inclusive and diverse workplace.



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