Managed Services Operations Specialist
hace 4 semanas
Equinix is a global leader in digital infrastructure, operating 240+ data centers worldwide and providing interconnections to key clouds and networks. We're seeking a skilled Managed Services Operations Analyst to join our team.
Key Responsibilities- Provide technical support for escalations, ensuring service availability and suggesting process improvements.
- Review and optimize business and technical processes within IT Operations, identifying opportunities for improvement.
- Develop knowledge of business systems and management tools, including Service Now, Persa, and Zabbix.
- Analyze data to identify patterns and determine issue types, running pre-defined cross-checks on data.
- Draft documentation for work completed within the team, reviewing with senior team members.
- Manage a piece of a larger project, executing planned changes.
We're a fast-growing global company with 78 consecutive quarters of growth. Our innovative portfolio of high-performance products and services has created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries. We're committed to providing an equitable work environment that's foundational to our core values as a company and vital to our success.
We're an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
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Senior Team Lead, Managed Services Operations
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