Spécialiste en Conduite de Changement Digital

hace 2 semanas


Madrid, Madrid, España Total Deutschland Gmbh A tiempo completo

Ce poste est ouvert à Total Deutschland Gmbh pour accompagner les changements autour de l'environnement de travail des utilisateurs et contribuer à l'adhésion des utilisateurs aux nouveaux usages.

Définition du Projet

L'objectif principal de ce rôle consiste à définir la stratégie de conduite du changement sur les projets et changements majeurs. Cela implique de piloter les plans de change, d'analyser les impacts, d'identifier les personae, de planifier l'accompagnement et la communication, ainsi que de développer une stratégie d'adoption des outils.

Rôle dans le Processus de Conduite de Changement

Vous serez responsable de piloter la communication opérationnelle aux utilisateurs sur des nouveaux produits et services ou des évolutions de leur environnement de travail. Cela comprendra la production ou la validation des plans de communication, l'analyse des besoins, la production ou la validation des livrables, ainsi que l'animation d'événements digitaux ou sur site.

Mission pour Incidents IT Majeurs ou Crises

Vous assurerez également la communication sur les incidents IT majeurs ou les crises (y compris la rédaction et la diffusion). Vous travaillerez étroitement avec les équipes concernées pour garantir une communication transparente et efficace.

Pilotage de la Communication Internationale

You assistez vos Product Owners dans une meilleure connaissance des usages et besoins de leurs clients, incluant des démarches UX, dispositifs de captation de la User Voice, formalisation et promotion de leurs offres de service.

Conception et Animation de Canaux de Communication

Enfin, vous piloterez l'animation des canaux de communication aux utilisateurs et en proposerez des évolutions, tels que les sites SharePoint, la rubrique IT de l'intranet Compagnie, le Portail IT pour les utilisateurs, et les communautés Viva Engage.

Niveau de Salarial : 65000€ - 75000€ / an (nous prévoyons un salaire basé sur votre niveau d'expérience).



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