Digital Transformation Leader

Jumeirah Mallorca, a member of Dubai Holding, is a leading hospitality company with over two decades of experience in making a distinct mark on the global market. Our award-winning destinations, including the iconic Burj Al Arab Jumeirah, offer exceptional service, signature dining experiences, and artful surroundings that define every guest experience. With a portfolio of 26 properties across the Middle East, Europe, and Asia, and employing over 9,000 colleagues from 120 nationalities, we are committed to developing and empowering our team members to excel in world-class environments.

Located on a cliff overlooking the fishing town of Port Soller, our hotel boasts 121 spacious guestrooms and suites, all with private terraces or balconies offering stunning views of the port, Mediterranean Sea, and Tramuntana mountain range. The hotel features two restaurants, four bars, two swimming pools, and a Talise Spa. We have eleven low-rise structures that ensure an exceptional and natural environment for our guests.

The IT Manager position offers an exciting opportunity to join our IT Department at Jumeirah Mallorca. Key responsibilities include:

• Developing and implementing property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
• Managing the property's IT deliveries by resolving impediments, adapting to changes effectively, and collaborating with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
• Facilitating issue resolution and risk management, escalating as necessary to advisory committees.
• Ensuring compliance with IT standards, operational processes, security protocols, and data protection policies.
• Enhancing end-user and customer support, striving for optimal service availability and uptime.
• Evangalizing digital adoption internally and externally, prioritizing customer experience, identifying disruptive trends, and driving innovation culture through training and coaching.

Additionally, this role offers excellent employee benefits, generous F&B benefits, and reduced hotel rates across our hotels globally, making it an attractive opportunity for high performers and individuals seeking to associate themselves with a luxurious hospitality brand.

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