Remote Technical Support Specialist
hace 2 semanas
Remote Technical Support Specialist Role
We are seeking an experienced Remote Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring they get the most out of our platform.
Key Responsibilities:
- Technical Assistance: Provide timely and effective technical assistance to clients via phone, email, or chat.
- Configuration and Setup: Work with clients to configure and set up our platform to meet their specific needs.
- Training and Onboarding: Develop and deliver training programs to help clients get the most out of our platform.
- Troubleshooting and Problem-Solving: Identify and resolve technical issues quickly and efficiently.
Requirements:
- Bachelor's Degree in Computer Science or related field
- 2+ years of experience in technical support
- Excellent communication and problem-solving skills
- Familiarity with customer support software and tools
- Ability to work independently and as part of a team
What We Offer:
- Flexible Work Arrangements: Work from home and have the flexibility to create your own schedule.
- Opportunities for Advancement: Career growth and opportunities for advancement within the company.
- Competitive Salary and Benefits: A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
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