Learning & Development Manager - (Madrid) Role
hace 3 semanas
We are looking for a talented Learning & Development Manager to join our team at the Hotel Mandarin Oriental Ritz in Madrid. As a key member of our People & Culture team, you will be responsible for providing support to hotel management and colleagues to achieve strategic business objectives.
Key Responsibilities
- Identify and monitor operational, supervisory, and managerial Learning and Development needs and requirements, providing regular feedback to the Director of People & Culture.
- Support departmental managers and ensure that all Learning & Development activities align with the hotel's strategic objectives.
- Deliver the Hotel Orientation Program for new starters, adhering to hotel and company standards and procedures.
- Train and support the departmental service quality training, ensuring LQE are adhered to.
- Produce a Learning & Development calendar encompassing operative, supervisory, and managerial Learning & Development activities.
- Provide ongoing support and guidance to employees to facilitate their professional growth and development.
- Occasionally travel to other Mandarin Oriental hotels for training purposes.
- Cooperate with management to develop career development plans and succession strategies for key positions within the hotel.
- Play an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure adherence to legislation.
What We Offer
We believe in recognizing and rewarding our employees' hard work and dedication. Our benefits package includes opportunities for professional and personal growth, as well as recognition of their achievements.
Requirements
- 2+ years of experience in a learning and development role.
- Very good knowledge of Spanish and English at a communicative level (training in both languages).
- Ability to build relationships and collaborate effectively with employees at all levels of the organization.
- Strong understanding of learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Good knowledge of Training & Development, Talent Management, Employee Engagement, and Performance Management.
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