Strategic Client Ambassador
hace 3 semanas
The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long-term relationships with Workday's most strategic clients.
This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
About the Team: The Principal Managing Partner is a key member of our leadership team, responsible for developing and executing strategies to drive customer success and revenue growth.
About the Job: As a Principal Managing Partner, you will lead and coordinate Workday's efforts across all lines of business, including Sales, Pre-Sales, Services, Marketing, and Product Management.
Responsibilities:
- Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
- Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
- Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
- Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
- Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
- Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions.
- Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
- Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.
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