Logistics Operations Specialist

hace 2 semanas


Bilbao, Vizcaya, España GXO Logistics, Inc. A tiempo completo
About the Role

The Key Account Management Lead is responsible for helping the BU Director to have seamless operations, maintain a strong and trustful customer relationship, and deliver reporting to ensure client satisfaction. This role involves coordinating with internal teams (BU level and European level).

Key Responsibilities
  • Operations Control: Oversee the end-to-end operational processes, monitor daily operations in order to identify risks, develop procedures to improve productivity, ensure SLAs signed within customer agreements, and collaborate with internal teams to ensure smooth execution and increase internal coordination.
  • Reporting: Analyze KPIs, generate reports related to operations excellence, prepare performance reviews per customer, and provide insights through data analysis.
  • Customer Relationship Management: Address customer concerns and complaints, anticipate future customer needs, identify possible up-selling opportunities, and prepare customized solutions to meet expectations and improve coordination and results.

What You Need to Succeed
  • Operational expertise
  • Analytical skills and problem-solving mindset
  • Customer-centric approach
  • High Level of English C1
  • Excellent written and verbal skills
  • Ability to influence others


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