Cloud Transformation Expert for SAP Enterprise Solutions
hace 1 semana
About the Role
As a Technical Service Manager at Sap Se, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
About You
You will act as a trusted technical advisor to our customers and partners, analyzing customers' business requirements and problems, and working across the Sap Se Enterprise Cloud Services and other Sap Se departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.
Key Responsibilities:
- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point for technical issues, service requests, and incidents.
- Understand the customer's business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
Your Background
To be successful in this role, you should have minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis). You should also have hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases. Fluency in Spanish and English is mandatory. Experience in de-escalating critical situations is highly beneficial.
About the Team
The ECS organization is a global organization with regional TSM teams in Spain, Italy, and India. We value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.
Earnings Potential: The estimated annual salary for this role is approximately $95,000 - $110,000 depending on location and qualifications.
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