Senior Operations Manager
hace 5 días
This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As an Operations Manager, you will be responsible for leading a large and diverse team to ensure the smooth operation of our business. You will work closely with your colleagues to address challenges and implement corrective actions to maintain quality and productivity.
Key Responsibilities:- Promote a culture of safety and wellbeing within the team.
- Analyse and implement corrective actions to ensure quality and productivity are consistently high.
- Support and lead a team, handling administrative work and building a strong team culture.
- Analyse performance and suggest process improvements to optimise work and improve customer service.
- Collaborate with other managers to standardise shift processes.
You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency. Your days will include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.
Requirements:- Bachelor's degree (or working towards a bachelor's degree).
- Advanced proficiency in written and verbal English and local language.
- Relevant experience in performing data analysis.
- Experience of communicating with a wide range of stakeholders, including peers and leadership.
- Experience in a logistical working environment.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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