Customer Success Manager for Enterprise Accounts
hace 4 semanas
- Act as the primary Service Delivery Single Point of Contact for assigned customer portfolio
- Develop and maintain strong customer relationships and internal networks to ensure customer retention
- Ensure follow-up on agreed and committed Customer Service Level Agreement Objectives and provide customer guidance in Worldline's Problem to Resolution processes
Key Activities include Service Level Management, Quality and Continuous Improvement, and Customer Relationship Building. The ideal candidate will have excellent communication and stakeholder management skills, as well as a strong technical affinity and understanding.
Requirements:- Minimum Bachelor-level or equivalent by work experience
- Predictive payments/fintech industry experience is highly valued
- 1-3 years of working experience in a comparable role
- Fluent communication skills in Spanish and English, both verbal and written
- Salesforce experience is a plus
We are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do.
About Worldline:We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on [insert link].
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