Customer Success Manager for Enterprise Accounts

hace 4 semanas


Madrid, Madrid, España Worldline Global A tiempo completo
Main Responsibilities:
  • Act as the primary Service Delivery Single Point of Contact for assigned customer portfolio
  • Develop and maintain strong customer relationships and internal networks to ensure customer retention
  • Ensure follow-up on agreed and committed Customer Service Level Agreement Objectives and provide customer guidance in Worldline's Problem to Resolution processes

Key Activities include Service Level Management, Quality and Continuous Improvement, and Customer Relationship Building. The ideal candidate will have excellent communication and stakeholder management skills, as well as a strong technical affinity and understanding.

Requirements:
  • Minimum Bachelor-level or equivalent by work experience
  • Predictive payments/fintech industry experience is highly valued
  • 1-3 years of working experience in a comparable role
  • Fluent communication skills in Spanish and English, both verbal and written
  • Salesforce experience is a plus

We are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do.

About Worldline:

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline on [insert link].



  • Madrid, Madrid, España Worldline A tiempo completo

    Key Responsibilities:Service Delivery:As a Customer Success Manager for Enterprise Accounts at Worldline, you will be the primary point of contact for our customers, ensuring a seamless experience throughout their journey. Your strong portfolio knowledge and customer needs will drive your success in this role.Main Objectives:1. Be the primary Service...


  • Madrid, Madrid, España Product School A tiempo completo

    Role OverviewThe Enterprise Client Success team is critical to the success of Product School. As a Lead Customer Success Manager, you will play a vital role in helping to retain and grow enterprise accounts through high-touch engagement delivery, planning, and partnership.Your Key ResponsibilitiesDeliver a world-class client experience by providing...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM...


  • Madrid, Madrid, España Worldline A tiempo completo

    Customer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our Enterprise Accounts team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through operational excellence.Key Responsibilities:Be the primary Service...


  • Madrid, Madrid, España Smartcat A tiempo completo

    About SmartcatSmartcat is a cutting-edge Language AI platform that empowers global enterprises to communicate their innovations and ideas across languages. Our mission is to revolutionize the multilingual content industry by providing a unique all-in-one platform for localization work.Your MissionYour key objective is to drive measurable success for our...


  • Madrid, Madrid, España Hubspot A tiempo completo

    Key Responsibilities:Deliver high-value marketing, sales, and services strategy solutions to our top-tier customers in the DACH market.Work closely with the Strategic Accounts team to identify customer needs and develop tailored solutions to drive business growth.Requirements:Fluency in German and English.Experience working with large organizations (200+...


  • Madrid, Madrid, España Ardoq A tiempo completo

    Job Description:A key role for a Senior Enterprise Customer Growth Manager has opened up at Ardoq, one of Europe's fastest-growing SaaS companies. As a leader in the Gartner Magic Quadrant for Enterprise Architecture Tools, we empower businesses to steer their digital transformation and strategic change initiatives with clarity and confidence.About Us:We're...


  • Madrid, Madrid, España Hubspot A tiempo completo

    Job SummaryA talented and experienced Senior Enterprise Success Manager is sought to join our Strategic Accounts team in the DACH market. This role offers a unique opportunity to work with high-paying customers, providing education, business consulting, and delight to drive their growth.About UsHub Spot's Strategic Accounts team operates at the highest-touch...

  • Customer Success Manager

    hace 3 semanas


    Madrid, Madrid, España Worldline Global A tiempo completo

    About the JobWe are seeking a highly skilled Customer Success Manager to join our team at Worldline Global. This is an exciting opportunity to work with our Enterprise Accounts and provide a seamless customer experience.Key ResponsibilitiesImplement customer interactions at various stages of their relationship with us.Establish best practices and...


  • Madrid, Madrid, España Zoomcar A tiempo completo

    About UsZinier is a company that is committed to solving the problems of Deskless Workers across the globe. Our mission is to enable these workers to achieve greater success for themselves and the world around them. We design software experiences that enable every Deskless Worker to excel in their field.Our TeamWe are a remote-first global team headquartered...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic partnership.Key Responsibilities Develop and execute customer success plans to ensure customer satisfaction and...


  • Madrid, Madrid, España Semrush A tiempo completo

    Customer Success Role OverviewAt Semrush, we're looking for a seasoned Senior Customer Success Manager to join our Enterprise Solutions Unit. As a key member of our team, you'll be responsible for driving customer success and growth through effective onboarding, adoption, and account activation processes.Key Responsibilities:Act as a 'Player/Coach' to help...


  • Madrid, Madrid, España Semperis A tiempo completo

    Semperis is a leading provider of cybersecurity solutions, and we are seeking a highly skilled Customer Success Manager to join our team in EMEA. As a Customer Success Manager, you will be responsible for collaborating closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers &...


  • Madrid, Madrid, España Sap A tiempo completo

    We're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through our solutions.What We OfferWe offer a collaborative and caring team environment with a strong focus on learning and development, recognition for your individual...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Sap A tiempo completo

    Customer Success Manager Role OverviewWe are seeking a talented Customer Success Manager to join our team at SAP, a leading provider of enterprise application software. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our clients. This will involve working closely with...


  • Madrid, Madrid, España Zoomcar A tiempo completo

    Drive Customer Success and GrowthAt Zinier, we're on a mission to empower Deskless Workers worldwide. As a Customer Success & Engagement Manager, you'll play a key role in delivering our innovative Field Service Platforms to enterprise customers globally.Responsibilities:Pitch and solution our platforms to customers worldwideDeliver solutions on time and on...

  • Account Growth Manager

    hace 7 días


    Madrid, Madrid, España Ardoq A tiempo completo

    About the RoleWe are seeking an Account Growth Manager - Key Enterprises to join our team. As a key member of our account management team, you will be responsible for growing and retaining our most strategic enterprise clients.This is a virtual leadership role that requires a strong commercial acumen and the ability to work closely with cross-functional...


  • Madrid, Madrid, España Ardoq A tiempo completo

    Key Account DirectorArdoq is seeking a Key Account Director to join our US office. This role will focus on building relationships within existing Enterprise customers, securing renewals, and driving incremental ARR. The ideal candidate will have 10 years of experience within a SaaS provider and experience achieving sales targets in an account...


  • Madrid, Madrid, España Product School A tiempo completo

    Role OverviewAs a critical member of the Enterprise Client Success team at Product School, you will play a key role in helping retain and grow enterprise accounts through high-touch engagement delivery, planning, and partnership. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and success.Key...


  • Madrid, Madrid, España Constructor A tiempo completo

    About YouYou're a seasoned professional with a passion for delivering exceptional customer experiences. With a strong background in customer success, you're well-versed in understanding customer needs and preferences. Your excellent communication skills and ability to build strong relationships make you an ideal fit for this role.About the PositionAs a...