Academic Enrollment Strategist
hace 2 semanas
We are seeking an exceptional Academic Enrollment Strategist to lead our team of Student Counselors in achieving enrollment targets. As a key member of our Admissions department, you will be responsible for overseeing a high-performing team that provides personalized support and engagement to prospective students.
Key Responsibilities- Team Leadership & Development: Supervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.
- Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.
- Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.
Strategy & Target Achievement:
- Collaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.
- Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.
- Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.
Quality Assurance & Student Support:
- Ensure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.
- Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.
- Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.
Reporting & Data Management:
- Analyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.
- Use CRM and reporting tools to track team activities, ensuring accurate data entry and follow-up on all leads.
- Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.
The ideal candidate will possess a Bachelor's degree in Education, Sales, Business, or a related field, with at least 3 years of experience in contact centers, admissions, student counseling, sales, or customer service. A proven ability to meet or exceed team targets in a fast-paced environment is essential. Strong leadership skills, with experience in coaching, motivating, and managing team performance, are also required. Proficiency in CRM systems and data management is necessary to track leads and generate performance reports. Excellent communication, problem-solving, and organizational skills are expected. The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.
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