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Customer Experience Ambassador

hace 2 semanas


Madrid, Madrid, España CommScope A tiempo completo

About CommScope

At CommScope, we are driven by a passion for delivering connectivity that empowers how we live, work, and learn.

We believe in harnessing the power of communications technology to create game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

As a dynamic organization with unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

About the Role

We are seeking an experienced Customer Excellence Specialist to join our team in Madrid - Alcobendas (Hybrid).

As a central figure in our Business Segments, you will serve as the primary point of contact for customer orders and handle all aspects of order intake and management.

You will craft the customer experience at CommScope by forging positive relationships with both customers and internal teams, delivering exceptional service that leaves a lasting impact.

Your Key Responsibilities

  • Provide crucial support to our Business Segments and act as the main customer liaison for orders
  • Handle customer queries, lead all aspects of order intake and management, and ensure successful delivery of goods within a complex B2B environment
  • Drive our go-to-market strategy, empower our sales teams, and directly address customer needs through efficient query resolution and order management
  • Deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from initial sale to delivery and invoicing
  • Collaborate seamlessly with multiple functions to meet and exceed our customers' expectations, ensuring their complete satisfaction

What You Will Excite Us About

  • Previous experience in a data-driven environment within a matrix and multinational organization
  • English speaker with proficiency in Microsoft tools, especially Excel knowledge
  • Experience in SAP, CRM, Salesforce, or other EMEA languages

About Us

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

We strive to create what's next and welcome bright, passionate, and caring individuals to grow their careers alongside us.