Cardiac Rhythm Management Technical Consultant
hace 1 semana
Job Summary
As a Patient Management Technical Consultant for Cardiac Rhythm Management (CRM) at Medtronic, you will play a vital role in delivering cardiac patient management solutions. Your primary responsibility will be to provide daily interactions with the field through digital health capabilities, focusing on the organization of Patient Management. This team builds an agile ecosystem integrated by programmers for implantable cardiac devices, remote monitoring networks, and patient management services. Your goal will be to empower healthcare providers and patients with actionable insights, elevating the standard of care throughout the patient's journey with an implantable cardiac device.
Responsibilities
- Connecting and building partnerships with the local Country CRM Field Team in Spain and EMEA.
- Implementing Hardware, Software, and connectivity at Customer Sites, and working closely with IT Stakeholders in the hospitals.
- Supporting IT Stakeholders with technical questions and testing connectivity in the hospitals, including Wi-Fi & data sharing.
- Validating the installed or delivered SmartSync Device Manager solution and testing and implementing printing functionality.
- Delivering customer technical training face-to-face or remotely.
- Supporting Go-live and ensuring project plans and KPIs are updated, along with ordering & contracting processes together with the local CRM Field Team.
- Working closely with SHQ & Country CRM Field Team to drive account project plans and ensure account target pipeline is planned and phased.
- Building relationships with target accounts, understanding their needs and priorities, and supporting the local Field Team to identify new business opportunities.
Requirements
- At least 3-5 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare/hospital environment.
- Good common understanding of IT Infrastructure, Security, and Data Privacy requirements in a regulated environment.
- Training experience of non-technical & technical customers.
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