Call Center Operations Manager

About the Role:We are looking for an experienced manager to lead our German-speaking call center in Barcelona. As a Call Center Manager, you will be responsible for managing a team of customer service agents and ensuring that they provide excellent service to our clients.Lead and motivate a team of customer service representativesEnsure smooth daily...

Forecasting and Scheduling ExpertiseThis role requires expertise in forecasting and scheduling, specifically in call center operations. The successful candidate will have a strong understanding of call center operations, experience with workforce management software, and proficiency in BI tools such as Tableau or Power BI. They will be responsible for...

**Call Center Operations Manager - German Focus**A seasoned leader is needed to oversee the day-to-day operations of our German-speaking customer service team.About the Job:This role involves managing a team of customer service agents and ensuring the smooth operation of the call center. As a Call Center Operations Manager, you will be responsible for...

About the Role:The ideal candidate will have experience in a call center environment, with a strong understanding of workforce management processes. They will also possess excellent communication skills, both written and verbal.In this role, you will work closely with the workforce management team to ensure optimal staffing levels and service levels are met....

Call Center Operations CoordinatorWe are seeking a skilled Workforce Planner to prepare annual and quarterly call forecasts, analyzing call types and patterns to drive sales-related activity based on Salesforce categorization.

Job Description:Customer Operations SpecialistWe are seeking a skilled BPO Executive to support daily operations at our outsourced contact center. This role involves maintaining quality, driving process and performance improvements, and ensuring alignment with external call center partners.Key Responsibilities :Monitor daily contact center operations...

Social network you want to login/join with:German-speaking Call Center Manager Barcelona, BarcelonaClient:CBTLocation:Barcelona, SpainJob Category:OtherEU work permit required:YesJob Views:3Posted: Expiry Date: Job Description:Job Title: German-speaking Call Center Manager – BarcelonaLocation: Barcelona, SpainEmployment Type: Full-timeWork Model: Onsite or...

Talent Scheduling Manager - Call Center Operations ExpertWe are seeking an experienced scheduling professional to lead our team in developing efficient and effective workforce plans that meet our operational needs.

We are looking for a detail-oriented and well-organized BPO Executive to support the daily operations of our outsourced contact center. The ideal candidate will have a proactive and collaborative attitude, clear and effective communication skills, and a continuous improvement orientation.Key Responsibilities:Monitor daily operations of the contact center to...

BPO Executive Role SummaryWe are seeking a BPO Executive passionate about customer service, experienced in call center operations, and results-oriented. The ideal candidate will have at least 2 years of experience in call center operations, preferably with outsourced vendors.Familiarity with CTI platforms.Advanced Excel skills and experience with BI...