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Host - Front of House
hace 2 meses
We're seeking a skilled Host to join our team at Accor, a leading hospitality company. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
The ideal candidate will have a passion for delivering exceptional customer service, a keen eye for detail, and the ability to work well under pressure. You will be responsible for ensuring that all guests feel valued and cared for, from the moment they arrive to the moment they depart.
Key Responsibilities:
- Provide a warm and welcoming experience for all guests, ensuring they feel valued and cared for.
- Manage the front of house operations, including check-in, check-out, and guest services.
- Work closely with the restaurant and events teams to ensure seamless service and a high level of guest satisfaction.
- Answer phones, respond to guest requests, and provide recommendations to enhance their stay.
- Collaborate with the team to maintain a clean and organized lobby area, ensuring a positive first impression for all guests.
Requirements:
- Fluency in the local language and English, with additional languages a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Passion for delivering exceptional customer service and a commitment to exceeding guest expectations.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development within a leading hospitality company.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to training and development programs to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance and retirement savings.
