Customer Experience Ambassador

hace 4 semanas


Málaga, Málaga, España Accor A tiempo completo

Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.

You will be the guardian of the guest's loyalty; they will certainly come back a little for you.

During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy:

  • hotel closing
  • cash collection
  • anticipating the needs of the next day

Perform all check-in and check-out tasks.

Manage online and phone reservations.

Welcome guests upon their arrival and assign rooms.

Provide information about our hotel, available rooms, rates, and amenities.

Respond to clients' complaints.

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.

Confirm group reservations and arrange personalized services for VIP customers and event attendees.

Upsell additional facilities and services, when appropriate.

Maintain updated records of bookings and payments.

Attend the hotel bar and prepare simple snacks for our customers.

Support the breakfast shift when necessary, making sure that there are not shortages in our buffet breakfast and that it's well presented.

Careful of others and the environment around you; you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch.

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the guests' needs.

Fluent in English and Spanish. Any other languages will be a plus (French ideal).

With a desire to grow in this sector and a passion for meeting customers' needs and for offering an outstanding experience to our guests and customers.



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