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The Application Support Analyst is responsible for providing technical support and troubleshooting for applications used within the organization. This role involves collaborating with end-users, understanding their requirements, and ensuring smooth operation of applications to enhance user productivity.
Key Responsibilities:
- Provide first-line support for application-related issues, managing incidents and service requests.
- Troubleshoot application problems, conduct root cause analysis and implement solutions.
- Collaborate with cross-functional teams to resolve technical issues and improve application performance.
- Maintain application documentation, including user manuals, FAQs, and training materials.
- Ability to test and debug applications.
- Assist in the testing and deployment of upgrades.
- Develop and implement minor enhancements and bug fixes to existing applications based on user feedback and business requirements, ensuring minimal disruption to ongoing operations.
- Monitor application performance and conduct regular health checks.
- Train and support end-users on application functionalities and best practices.
