Customer Retention Strategist for Dutch Speaking Clients in Malaga
hace 23 horas
Job Overview: We are seeking a skilled Customer Retention Strategist to join our team at Cross Border Talents. As a key member of our customer success department, you will be responsible for overseeing the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.
About the Role: The ideal candidate will have native Dutch language skills, with a B2 level proficiency in English. They will possess proven experience in customer relationship management or account management, as well as strong communication and interpersonal skills, with a customer-centric mindset.
Responsibilities:
- Build strong relationships with clients to understand their needs and provide tailored solutions.
- Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
- Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
- Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
- Gather and analyze customer feedback to inform product improvements and service enhancements.
- Develop and implement strategies to reduce churn and increase customer retention rates.
Requirements:
- Native Dutch speaker with B2 level proficiency in English.
- Proven experience in customer relationship management or account management.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Ability to analyze data and generate actionable insights to improve customer satisfaction.
- Excellent problem-solving skills and a proactive approach to customer support.
- Familiarity with CRM systems and customer engagement tools.
Benefits:
- A competitive salary package with performance incentives (approximately €50,000 - €60,000 per year).
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment in Malaga.
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