Customer Retention Strategist for Dutch Speaking Clients in Malaga

hace 23 horas


Málaga, Málaga, España Cross Border Talents A tiempo completo

Job Overview: We are seeking a skilled Customer Retention Strategist to join our team at Cross Border Talents. As a key member of our customer success department, you will be responsible for overseeing the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.

About the Role: The ideal candidate will have native Dutch language skills, with a B2 level proficiency in English. They will possess proven experience in customer relationship management or account management, as well as strong communication and interpersonal skills, with a customer-centric mindset.

Responsibilities:

  • Build strong relationships with clients to understand their needs and provide tailored solutions.
  • Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
  • Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
  • Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
  • Gather and analyze customer feedback to inform product improvements and service enhancements.
  • Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements:

  • Native Dutch speaker with B2 level proficiency in English.
  • Proven experience in customer relationship management or account management.
  • Strong communication and interpersonal skills, with a customer-centric mindset.
  • Ability to analyze data and generate actionable insights to improve customer satisfaction.
  • Excellent problem-solving skills and a proactive approach to customer support.
  • Familiarity with CRM systems and customer engagement tools.

Benefits:

  • A competitive salary package with performance incentives (approximately €50,000 - €60,000 per year).
  • Opportunities for professional development and career progression.
  • A supportive and collaborative work environment in Malaga.


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job DescriptionWe are seeking a highly skilled Global Client Solutions Manager to join our team at Cross Border Talents in Malaga, Spain. This is an exceptional opportunity to work with clients from diverse backgrounds and provide tailored solutions that drive customer loyalty.About the RoleIn this role, you will oversee the entire client lifecycle, from...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Key Responsibilities:As a Customer Lifecycle Manager for Dutch Speakers in Malaga, you will oversee the entire customer journey, from onboarding to ensuring ongoing satisfaction and engagement. You will build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty. You will collaborate with sales,...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Key Responsibilities:Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.Collaborate with sales, marketing, and support teams to enhance the customer experience and...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Key Responsibilities:We are seeking a highly skilled Dutch Speaker Account Manager to join our team in Malaga. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with existing clients to ensure customer satisfaction and retention.You will identify new business opportunities and prospects within the...


  • Málaga, Málaga, España Oscar Car Rental A tiempo completo

    **About the Role**Join Oscar Car Rental in Málaga as a Customer Support Specialist and become an integral part of our team. As a Dutch-speaking representative, you will be the primary point of contact for our Dutch-speaking customers and partners in Belgium.**Key Responsibilities**Handle customer inquiries via phone, email, chat, and social media, ensuring...


  • Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo

    We are seeking a highly skilled Customer Lifecycle Manager to join our team in Malaga, Spain. As a Dutch-speaking professional, you will be responsible for securing new customer wins, maximizing up-sell and cross-sell opportunities, and driving alignment and teamwork within the team.Key Responsibilities:Secure new customer wins for CloudMaximize up-sell and...


  • Málaga, Málaga, España Oscar Car Rental A tiempo completo

    About Oscar Car RentalOscar Car Rental is a rapidly growing car rental company with over 500 locations in Europe, founded in 2019 by two brothers with a passion for software and cars. Our innovative platform makes customers very happy, and we've quickly become the fastest-growing startup in car rental.Job OpportunityWe're seeking a part-time customer service...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Manager to join our team in Malaga. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their ongoing satisfaction and engagement.About the RoleOversight of the entire customer lifecycle, from...


  • Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo

    About the Role As a Dutch Speaking Customer Representative with Nordic Jobs Worldwide, you will be responsible for providing accurate information to customers, logging and following up on requests or incidents, and ensuring the highest level of customer satisfaction. Key Responsibilities • Providing accurate information to customers • Logging and...


  • Málaga, Málaga, España Language Matters A tiempo completo

    We are seeking a highly motivated Dutch-speaking Customer Service Executive to join our team at Language Matters.This role is perfect for a customer-focused individual who is confident and well-spoken in Dutch, with the ability to deliver exceptional customer service and sell tickets across the Dutch market.As a Dutch-speaking Customer Service Executive, you...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    We are seeking an experienced Key Account Manager to join our team at Cross Border Talents in Malaga. This is a fantastic opportunity to leverage your customer relationship management skills and drive business growth in the region.Job SummaryThe successful candidate will be responsible for managing the complete customer journey, from onboarding new clients...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Key Responsibilities:As a Customer Support Specialist for Norwegian-speaking clients, you will provide top-notch support via phone, email, and chat. Your primary goal is to address product- and service-related questions, troubleshoot problems, and offer general assistance. You will efficiently resolve customer issues while maintaining high service standards...


  • Málaga, Málaga, España David Kennedy Recruitment A tiempo completo

    Job OverviewDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that seeks a highly skilled Dutch-speaking Inside Sales Representative for their Malaga office. This full-time opportunity presents an exceptional chance to grow professionally and advance your sales career.About the RoleWe are looking for an expert sales professional who...


  • Málaga, Málaga, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    We are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Dutch-speaking Customer Lifecycle Manager for their team. If you're eager to build impactful customer relationships, drive cloud-based solutions, and thrive in a dynamic work environment, this opportunity is perfect for you.**Job Summary:**We are seeking a Customer Lifecycle...


  • Málaga, Málaga, España Multilingual Jobs Worldwide A tiempo completo

    As an Account Manager for German Clients, you will play a pivotal role in managing and growing client relationships, focusing on portfolio expansion and long-term retention. This role offers the opportunity to thrive in a fast-paced environment, working with a collaborative team to exceed growth targets and deliver exceptional client value.Job...


  • Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo

    Job DescriptionWe are seeking a highly motivated Customer Lifecycle Manager to join our team in Malaga, Spain. As a key member of our team, you will be responsible for securing new customer wins, maximizing up-sell and cross-sell opportunities, and driving alignment and teamwork within the team.Your Responsibilities:Secure new customer wins for CloudMaximize...


  • Málaga, Málaga, España Jobspanien A tiempo completo

    We're on the hunt for a talented Dutch Speaking Customer Service Specialist to join our global team. As a remote worker, you'll have the opportunity to make a real impact on our customers' experience every single day.Your daily duties will include resolving customer queries, providing product information, and ensuring a high level of customer satisfaction.As...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job Summary: We are seeking a highly skilled Native Danish Customer Support Specialist to join our team at a bank in Malaga. As a key member of our customer support team, you will be responsible for providing exceptional service to Danish-speaking clients, handling inquiries via phone, email, and chat. Key Responsibilities: • Provide high-quality customer...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    About Cross Border TalentsWe are a dynamic and creative team dedicated to helping clients find the perfect talent for their business needs.Salary: Competitive PackageA competitive salary tailored to your experience, skills, and performance awaits the successful candidate. With a favorable schedule Monday to Thursday from 8:30 AM to 5:00 PM, and Fridays until...


  • Málaga, Málaga, España The House Of Mercier A tiempo completo

    About the RoleThe House of Mercier is a leading recruitment agency in Europe, specializing in connecting job seekers with top-tier companies. Our mission is to create valuable connections between skilled professionals and employers who value their native language skills. As we expand our operations, we are seeking a dedicated Dutch Speaking Freelance...