Senior Field Service Engineer UPS
hace 4 semanas
Empowering the Future of Power
At Vertiv, we're on a mission to design, manufacture, and service the products and solutions that keep the world connected. As a Senior Field Service Engineer for UPS Systems, you'll play a critical role in ensuring the reliability and efficiency of our customers' power infrastructure.
Key Responsibilities:
- Respond to service calls in a professional and timely manner;
- Read, understand, and comply with all procedures outlined in the Field Procedure Manual;
- Perform all work in a safe manner, adhering to established company safety policy;
- Ensure spare parts are properly accounted for using established parts procedures;
- Keep the Dispatching Team informed of your schedule and the status of all open jobs;
- Maintain the accuracy of the customer listing by reporting errors;
- Submit weekly paperwork in a timely, accurate, and complete manner;
- Keep company vehicle clean, neat, and properly maintained;
- Report and promote sales or service leads to the proper department;
- Attend customer meetings as required;
- Be a reference point for key customers in case of emergency and troubleshooting;
- Ensure availability to work during weekends and nights in compliance with local labor laws;
- Work closely with department supervisor to assist with day-to-day operational duties.
Requirements:
- Secondary school diploma or University degree in Electrical/Electronic Engineering;
- Basic Level in English;
- Minimum 4 years experience in technical service area working in a service or test environment of UPS equipment;
- Computer Literate;
- Valid Driving License, travel availability, weekend availability (frequently scheduled with little notice);
- Occasional heavy lifting required (30 kg);
- Excellent customer service skills;
- Self-starter, ability to effectively plan, organize, and manage time effectively.
Vertiv's Core Principles & Behaviors:
- Safety;
- Integrity;
- Respect;
- Teamwork;
- Diversity & Inclusion;
- Customer Focus;
- Operational Excellence;
- High-Performance Culture;
- Innovation;
- Financial Strength;
- Own It;
- Act With Urgency;
- Foster a Customer-First Mindset;
- Think Big and Execute;
- Lead by Example;
- Drive Continuous Improvement;
- Learn and Seek Out Development.
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