Senior Field Service Engineer UPS

hace 4 semanas


Barcelona, Barcelona, España Vertiv A tiempo completo

Empowering the Future of Power

At Vertiv, we're on a mission to design, manufacture, and service the products and solutions that keep the world connected. As a Senior Field Service Engineer for UPS Systems, you'll play a critical role in ensuring the reliability and efficiency of our customers' power infrastructure.

Key Responsibilities:

  • Respond to service calls in a professional and timely manner;
  • Read, understand, and comply with all procedures outlined in the Field Procedure Manual;
  • Perform all work in a safe manner, adhering to established company safety policy;
  • Ensure spare parts are properly accounted for using established parts procedures;
  • Keep the Dispatching Team informed of your schedule and the status of all open jobs;
  • Maintain the accuracy of the customer listing by reporting errors;
  • Submit weekly paperwork in a timely, accurate, and complete manner;
  • Keep company vehicle clean, neat, and properly maintained;
  • Report and promote sales or service leads to the proper department;
  • Attend customer meetings as required;
  • Be a reference point for key customers in case of emergency and troubleshooting;
  • Ensure availability to work during weekends and nights in compliance with local labor laws;
  • Work closely with department supervisor to assist with day-to-day operational duties.

Requirements:

  • Secondary school diploma or University degree in Electrical/Electronic Engineering;
  • Basic Level in English;
  • Minimum 4 years experience in technical service area working in a service or test environment of UPS equipment;
  • Computer Literate;
  • Valid Driving License, travel availability, weekend availability (frequently scheduled with little notice);
  • Occasional heavy lifting required (30 kg);
  • Excellent customer service skills;
  • Self-starter, ability to effectively plan, organize, and manage time effectively.

Vertiv's Core Principles & Behaviors:

  • Safety;
  • Integrity;
  • Respect;
  • Teamwork;
  • Diversity & Inclusion;
  • Customer Focus;
  • Operational Excellence;
  • High-Performance Culture;
  • Innovation;
  • Financial Strength;
  • Own It;
  • Act With Urgency;
  • Foster a Customer-First Mindset;
  • Think Big and Execute;
  • Lead by Example;
  • Drive Continuous Improvement;
  • Learn and Seek Out Development.


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