Cloud Security Leader

hace 1 día


Madrid, Madrid, España Cyber Crime A tiempo completo
About Us

Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. Our mission is to provide innovative solutions that safeguard our customers' networks, cloud workloads, and hybrid workforce.

Salary:
$130,000 - $200,000 per annum. Job Description

We're looking for an experienced Senior Service Delivery Leader to join our Customer Success team in EMEA region. As a key member of our team, you will be responsible for driving customer adoption and consumption across our products, leveraging your expertise in Cloud Security, DevSecOps, Network Security, and Security Operations.

  1. Your Key Responsibilities:
  2. Develop and implement success plans for key accounts, assessing customer health, identifying expansion opportunities, and ensuring renewals.
  3. Collaborate with cross-functional teams, including Professional Services, Customer Success & Support, to deliver customized product delivery to customers' tech environments.
  4. Provide trusted advice and guidance to customers throughout their journey, focusing on Value Realization, managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  5. Work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams to deliver value and maximize the security & value of customers' investments in Palo Alto Networks products.
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements.
  • Specialization in software product and service delivery to strategic customers with expertise in one or more areas: Cloud Security, DevSecOps, Network Security, Security Operations.
  • Proven results working as a trusted advisor to drive business value for customers.
  • Expertise in customer guidance throughout their journey, focusing on Value Realization, managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
What We Offer

We're committed to providing a comprehensive benefits package, including:

  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
  • Mental and financial health resources.
  • Personalized learning opportunities.
  • Opportunities for career growth and development.
Travel Requirements

This role requires occasional travel (10-15% of time) to meet with customers and partners in EMEA region.



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