SAP Digital Transformation Manager

hace 1 mes


Madrid, Madrid, España Sap Se A tiempo completo

Company Overview: At SAP SE, we foster a culture of innovation and collaboration. Our team is dedicated to helping customers unlock the full potential of their digital transformation journey.

About the Role: We are seeking an experienced Digital Customer Engagement Manager to join our team in Europe. The successful candidate will be responsible for delivering end-to-end virtual customer engagement and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution through a Shared Services model.

Key Responsibilities:

  • Drive sales to delivery handover and customer onboarding, covering technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks.
  • Support tickets handling, bridging customer queries and requirements from technical operations teams.
  • Ensure periodic service reviews to track service quality across a range of customers.
  • Orchestrate overall service delivery according to agreed SLAs and KPIs.
  • SUPPORT customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  • Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
  • SUPPORT de-escalations of critical customer situations & reviews SLA service credit cases.
  • Contribute to customer Go-Lives, Release Upgrade and maintenance activities.
  • Execute and support problem management and continuous improvement.
  • SUPPORT customer satisfaction surveys & commercial change requests.
  • Contribute to liaison with different SAP stakeholders, e.g., Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
  • Work in European time-zone.

What You'll Bring: As an engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support), you should have strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

Benefits: Our highly collaborative, caring team environment offers a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. With a competitive estimated salary of $120,000 - $180,000 per year, depending on your location and experience, you'll have opportunities for growth and professional development.



  • Madrid, Madrid, España SAP A tiempo completo

    Job OverviewSAP is seeking an experienced Digital Transformation Expert to join our team. This role requires a strong understanding of business and IT transformation, as well as the ability to drive digital innovation.About SAPSAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. At...


  • Madrid, Madrid, España SAP A tiempo completo

    SAP is a market leader in end-to-end business application software and related services. We are seeking a highly experienced Digital Transformation Strategist to join our team.Job DescriptionWe enable companies to bring out their best by focusing on collaboration, learning, and development. As a Digital Transformation Strategist, you will drive the digital...


  • Madrid, Madrid, España SAP A tiempo completo

    Company OverviewSAP is a global leader in end-to-end business application software and related services. We have over 400,000 customers worldwide and are committed to helping organizations run better by enabling them to connect industries, people, and platforms.Job DescriptionWe are seeking an experienced Digital Enterprise Architect Lead to join our team....


  • Madrid, Madrid, España SAP A tiempo completo

    At SAP, we empower individuals to unlock their full potential in a collaborative environment that fosters innovation and growth. Our company culture is built on a shared passion for helping the world run better. How? We focus on building the foundation for tomorrow's success by creating a workplace that values diversity, flexibility, and purpose-driven...


  • Madrid, Madrid, España SAP A tiempo completo

    SAP is a leading provider of enterprise software solutions. The company has evolved from its roots in enterprise resource planning (ERP) to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.As a Digital Transformation Strategist at SAP, you will...


  • Madrid, Madrid, España Sap A tiempo completo

    We are a collaborative and innovative team at SAP, focused on driving digital transformation and accelerating Business Technology Platform (BTP) adoption.About UsSAP is a cloud company with over 200 million users worldwide, committed to helping businesses run better. Our culture of collaboration and passion for innovation creates an environment where you can...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a skilled Digital Transformation Expert to join our team. In this role, you will work closely with customers and prospects to help them solve business challenges and meet their objectives using SAP solutions.ResponsibilitiesParticipate in discovery sessions and executive meetings to understand customer needs and provide tailored...


  • Madrid, Madrid, España Sap A tiempo completo

    Company OverviewWe are a global technology company dedicated to helping the world run better. Our company culture is built on collaboration, innovation, and customer satisfaction. We strive to create a workplace that values diversity, flexibility, and purpose-driven work.Job SummaryWe are seeking a highly skilled Digital Transformation Consultant to join our...


  • Madrid, Madrid, España Sap Se A tiempo completo

    About SAP SESAP SE is a leading company that enables individuals to bring out their best. Our company culture emphasizes collaboration and a shared passion for helping the world run better.CompensationThe estimated annual salary for this position ranges from $120,000 to $180,000 depending on experience and location.About the RoleWe are seeking an Enterprise...


  • Madrid, Madrid, España SAP A tiempo completo

    Unlock Your Potential with SAPAbout UsWe are a leading provider of enterprise software solutions, helping over 400,000 customers worldwide to work together more efficiently and use business insight more effectively. Our portfolio includes end-to-end business application software and related services for database, analytics, intelligent technologies, and...


  • Madrid, Madrid, España Sap A tiempo completo

    Job DescriptionWe are seeking a seasoned professional to join our Business Transformation Services team in Spain as a Digital Transformation Strategist. This role requires a deep understanding of business and IT transformation, with expertise in driving complex digital transformation projects in international environments.About UsSAP is a global leader in...


  • Madrid, Madrid, España Sap Se A tiempo completo

    At SAP, we empower professionals to drive business success through strategic digital transformation. We are seeking a highly skilled Digital Transformation Expert to join our team.About UsWe are a leading provider of enterprise software solutions, committed to helping organizations run better and simpler. Our collaborative culture and passion for innovation...


  • Madrid, Madrid, España Sap Se A tiempo completo

    Business OverviewSAP SE is a leader in the field of enterprise software, enabling organizations to run better and simpler. Our company culture values collaboration, diversity, and innovation, creating an environment where employees can grow and thrive.About the RoleWe are seeking a highly skilled Digital Transformation Expert to join our Business...


  • Madrid, Madrid, España Sap Se A tiempo completo

    Company OverviewSAP SE is a global leader in enterprise software and related services. Our mission is to help organizations run better by providing innovative solutions that drive digital transformation.


  • Madrid, Madrid, España Sap A tiempo completo

    We are seeking a highly skilled SAP integration expert to join our team. As an expert in SAP Business Technology Platform (BTP), you will play a critical role in helping our customers drive digital transformation and become intelligent enterprises.Role OverviewThis is a senior-level position that requires a deep understanding of SAP BTP, including its...


  • Madrid, Madrid, España SAP A tiempo completo

    About the Role">At SAP, we enable our customers to bring out their best by simplifying and modernizing IT landscapes. As a Digital Transformation Leader - Cloud Enterprise Architect, you will be responsible for leading digital transformation initiatives using cutting-edge SAP technologies, advancing the RISE with SAP initiative, promoting Clean Core...


  • Madrid, Madrid, España Sap A tiempo completo

    Job Description:We're seeking a highly skilled Digital Transformation Consultant to join our team at SAP. As a trusted advisor, you'll play a pivotal role in driving business outcomes for our clients by leveraging your expertise in digital transformation and business strategy.About Us:SAP is a global leader in enterprise software, empowering companies of all...


  • Madrid, Madrid, España SAP SE A tiempo completo

    SAP SE is a leading provider of enterprise software and services, empowering organizations to run at their best. As a Digital Transformation Consultant, you will play a critical role in helping our customers achieve simplified Best-Run Business capabilities.Key Responsibilities:Drive digital transformation journeys at the strategic customer level, focusing...


  • Madrid, Madrid, España SAP A tiempo completo

    SAP, a leader in enterprise software, is seeking a talented Digital Transformation Solutions Consultant to join its team. As part of the SAP Academy for Customer Success, this 10-month program will equip you with the skills and expertise needed to excel in customer-facing roles.The ideal candidate will have a strong foundation in technical and business...


  • Madrid, Madrid, España SAP A tiempo completo

    At SAP, we empower our employees to excel in a culture of collaboration and shared purpose. Our company's values are centered around innovation, customer satisfaction, and diversity.Meet the Challenge Join our dynamic team within the new SAP Customer Services & Delivery board as a Chief Enterprise Architect. We leverage cutting-edge SAP technologies to drive...