SAP Digital Transformation Manager

hace 2 días


Madrid, Madrid, España Sap Se A tiempo completo

Company Overview: At SAP SE, we foster a culture of innovation and collaboration. Our team is dedicated to helping customers unlock the full potential of their digital transformation journey.

About the Role: We are seeking an experienced Digital Customer Engagement Manager to join our team in Europe. The successful candidate will be responsible for delivering end-to-end virtual customer engagement and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution through a Shared Services model.

Key Responsibilities:

  • Drive sales to delivery handover and customer onboarding, covering technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks.
  • Support tickets handling, bridging customer queries and requirements from technical operations teams.
  • Ensure periodic service reviews to track service quality across a range of customers.
  • Orchestrate overall service delivery according to agreed SLAs and KPIs.
  • SUPPORT customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  • Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
  • SUPPORT de-escalations of critical customer situations & reviews SLA service credit cases.
  • Contribute to customer Go-Lives, Release Upgrade and maintenance activities.
  • Execute and support problem management and continuous improvement.
  • SUPPORT customer satisfaction surveys & commercial change requests.
  • Contribute to liaison with different SAP stakeholders, e.g., Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
  • Work in European time-zone.

What You'll Bring: As an engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support), you should have strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

Benefits: Our highly collaborative, caring team environment offers a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. With a competitive estimated salary of $120,000 - $180,000 per year, depending on your location and experience, you'll have opportunities for growth and professional development.



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