Italian Speaking Customer Service Representative

hace 4 días

Madrid, Madrid, España Hartmann Recruitment A tiempo completo
Customer Service Representative Opportunity

Hartmann Recruitment is partnering with a leading BPO to find a talented Italian-speaking Customer Service Representative. You will be joining a dynamic team supporting customers of a global leader in household appliances.

Your Responsibilities:

  • Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices.
  • Utilize cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues.
  • In more complex situations, arrange technician visits or order spare parts to resolve problems.
  • Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling).
  • Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values.

Requirements:

  • Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team.
  • Eligible to work and live in Slovakia.
  • Passion for delivering excellent customer service via phone, email, and social media.
  • Solid computer skills and experience with MS Office.
  • Solution-oriented, with the ability to provide the best possible outcomes for customers.
  • Well-organized and able to manage priorities, even under pressure.

What We Offer:

  • Full-time schedule (40 hours per week), rotating shifts Monday-Sunday (8 am to 8 pm), with two guaranteed weekends off per month.
  • Hybrid model for those living within 50 km of the office, or fully remote if further away.
  • 3 weeks of fully office-based training from Monday to Friday (9 am to 6 pm).
  • Meal vouchers worth 5.85€/day (117€/month).
  • Commuting allowance of 50€ per month (600€/year).
  • Multisport Card for gym and fitness access.
  • KPI-based Performance Bonus of up to 10% of your monthly salary.
  • Paid personal days (5 extra days per year for emergencies or short-term absences).
  • Work in a hybrid model from our brand-new offices in Bratislava with outstanding facilities.

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