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Global Manager Euc
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Job Title: Global Manager End User Computing and Collaboration Technologies
Job Summary:
Axalta Coat. Sys. Spain is seeking a highly skilled Global Manager End User Computing and Collaboration Technologies to join our team in Asturias. As a key member of our IT department, you will be responsible for delivering End User Computing services, technologies, processes, roadmap, and strategy to enhance the productivity of our global workforce.
Key Responsibilities:
- Lead and manage a team of End User support specialists providing business hours and relevant off-hours support and availability.
- Serve as the escalation point for End User issues and problems.
- Value optimization through driving adoption of EUC technology investments.
- Lead and drive continuous improvement opportunities in end user computing experience.
- Primary operational point of contact for our strategic EUC outsourcing partner.
- Develop appropriate KPIs reporting to track performance in the End User Environment.
- Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.
- Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.
- Coach and mentor team members, promote a growing, transformative IT culture.
- Develops and maintains a solution roadmap, product catalog, and vision for End User Computing technologies and processes.
- Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
- Assures that the End-User Computing support team operates effectively to meet defined Service Level Agreements and defined customer expectations.
Requirements:
To be successful in this role, you will need to have a strong background in End User Computing and Collaboration Technologies, with experience in leading and managing teams. You should also have excellent communication and interpersonal skills, with the ability to build strong relationships with internal customers and stakeholders.
