Senior Support Operations Manager

hace 2 semanas


Madrid, Madrid, España Passion A tiempo completo
About the Role

We're seeking an experienced Senior Support Operations Manager to join our team. As a member of our leadership team, you will be responsible for overseeing the development and implementation of strategies to drive customer success.

Responsibilities
  • Develop and implement data-led approaches to support operations
  • Collaborate with cross-functional teams to identify areas for improvement
  • Lead globally distributed remote teams and provide coaching and guidance
Requirements
  • Minimum 3 years' experience in a similar role or related field
  • Proven track record of driving process improvements and implementing new technologies
  • Excellent leadership and communication skills
What We Offer

A competitive salary of $140,000 - $170,000 per year, flexible equipment policy with a budget that renews every year, and additional benefits including 24 days of paid vacation and 10 days of 'Celebration Leave'. Work from anywhere and full flexibility, with bi-annual international gatherings in a cool venue somewhere even cooler.



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