Payment Risk Specialist

hace 20 horas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

At Teleperformance Spain, a leader in customer experience management and contact centre business process outsourcing, we're looking for highly skilled professionals to join our team as Payment Risk Specialists. Our company employs around 420,000 people working in over 265 languages, in 88 countries, operating across all business sectors and continents on behalf of major international companies.

About the Role

As a Payment Risk Specialist, you will be part of our Risk Team, which plays a crucial role in protecting our users and their customers from various risks associated with navigating the world of payments. Your main responsibility will be to review businesses that wish to use or are currently using our platform, verifying and validating the information provided by merchants.

You will compare specific details from the account application against supporting documentation such as websites, document scans, or internal/external databases. This involves evaluating merchants for potential risks they may present, including supportability, KYC, credit, or fraud. You will make decisions on a daily basis that have significant impacts on financial losses, user experience, or financial partner obligations.

Key Responsibilities
  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies that raise red flags requiring intervention and follow up with the merchant.
  • Investigate and compare items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list provided by us and judge whether the merchant is in compliance with our clients' guidelines.
Requirements
  • Fluency with internet and social media research, demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
  • Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
Desired Qualifications
  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.
What We Offer
  • 38.5 hours/week, Night-Shift, from 22:00 to 08:00.
  • A salary of €18,065 gross/year - Temporary 6-month contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • An excellent work environment, great colleagues, social arrangements, and personal development opportunities.


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