Sales Team Lead
hace 1 semana
## Role Overview
As a Sales Administrator Supervisor at Hitachi Europe S.A. (Spain), you will play a pivotal role in leading the EMEA sales support team to achieve Customer Satisfaction. This position is responsible for managing the departments' daily activities, ensuring customer requirements are fulfilled in a timely manner, meeting established goals and productivity targets, training and development of staff, and coordinating various processes.
## Key Responsibilities
### Leadership and Team Management
* Provide daily leadership to the sales support admin Order Entry Team to achieve objectives.
* Train, coach, and advise sales support Team members as required to ensure that objectives are achieved.
* Leadership for resolving Order Entry or expediting issues as well as applying new processes and skills to improve the operations status quo.
### Problem Solving and Troubleshooting
* Perform work assignments that are of an advanced level, identifying barriers to success, utilizing troubleshooting and problem-solving skills towards development of creative solutions to complex issues.
* Frequently suggest solutions to problems that impact not only their own work and responsibilities but those of the entire departmental team.
* Identify root cause issues and implement and assess countermeasures.
### Communication and Collaboration
* Coordinate in the direction of others towards completion of daily work tasks.
* Schedule Team Members for coverage before and after core hours.
* Respond to customer inquiries related to order status, availability, delivery, and problem resolution.
* Oversee all incoming calls, inquiries, emails to the team – ensure quick, complete, and accurate responses to the customers' needs.
### Technical Skills
* Use case-management in SAP and MS Dynamics CRM program to document customer inquiries and bring them to closure.
* Act as company subject matter expert on SAP, assisting with training of supporting departments using the software.
* Assist with the hard-allocation emergency order queue, reviewing orders with backorders and shortages, and procuring parts from other Sullair warehouse locations in order to fulfill those emergency orders in a timely basis.
### Qualifications
* Bachelor's degree in a related field
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