European IT Infrastructure Professional with Communication Expertise
hace 1 semana
Nippon Gases, a leading industrial and medical gases company in Europe, seeks a skilled IT Infrastructure Engineer Communications Europe to support various aspects of their operations. This role will involve working closely with IT and business teams to provide exceptional service to over 150,000 customers across multiple industries.
Job Description:
This position requires strong communication and interpersonal skills, as well as a deep understanding of standard business drivers. The successful candidate will be responsible for implementing and upgrading European IT Communications projects, collaborating with colleagues, presenting project status and results, and training others in new technologies.
Responsibilities:
- Lead European implementation and upgrade projects in the IT Communications area
- Coordinate these projects with IT colleagues
- Present project status and results to colleagues and middle management
- Train colleagues in new technologies implemented by the European Communications team
- Elaborate comprehensive documentation & procedures for both colleague IT engineers and end-users
- Identify issues throughout the IT team's responsibility area and recommend mitigating measures
- Work on the second support level, interacting directly with international end-users
- Solve complex technical and organizational problems
- Support the Communications team by creating operating procedures and coaching other team members
- Continuously strive to improve the IT team's effectiveness by recommending policies and process modifications
Requirements:
- Bachelor's degree in IT (or equivalent through experience)
- 5 years of experience in IT Infrastructure with a focus on support in large client environments
- Good knowledge of Mail and SMTP standards
- Good knowledge of Teams phone system; valuable also to have SBC knowledge
- Good knowledge of Cloud Contact Centers; valuable knowledge in Luware
- Knowledge and experience with AD, O365 administration (Exchange Online, Intune, Teams, Azure AD), and PowerShell scripting
- Able to lead international projects, manage and align activities between all project members and stakeholders, and maintain deadlines and planning while working on several projects
- Experience working in international teams
- Able to handle unexpected high-priority workloads and plan accordingly
- Eager to learn and quickly adapt to new technologies
- Occasional international travels will be required
Estimated Salary Range: £60,000 - £80,000 per annum
Benefits:
This role offers a competitive salary, opportunities for professional growth, and a chance to work in a dynamic multicultural organization.
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