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Quality Assurance Specialist

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

**About Amazon**
Amazon is a customer-obsessed company with a relentless passion for innovation, customer obsession, and operational excellence. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.

**Job Summary**

We are seeking an experienced Quality Assurance Specialist to join our team in Spain. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our training programs and materials. You will work closely with cross-functional teams to develop and implement comprehensive curriculum quality rubrics, standardize training materials across programs, and design robust auditing mechanisms.

**Key Responsibilities**

  • Develop and implement comprehensive curriculum quality rubrics to ensure alignment with Amazon's high standards for learning materials and assessments.
  • Spearhead the standardization of training materials and knowledge checks across multiple programs, promoting consistency and excellence in learning experiences.
  • Design and manage robust auditing mechanisms to continuously verify the accuracy and relevance of training materials and knowledge checks, maintaining Amazon's commitment to operational excellence.
  • Ensure all learning materials and assessments meet Amazon's bar for accuracy, relevance, and effectiveness, supporting the company's mission to be Earth's most customer-centric company.
  • Lead weekly defect reduction calls with each Amazon Logistics Supply Chain function to review trends and identify gaps in process, training or tools, then define corrective or preventive actions.

**Requirements**

  • Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook.
  • Intermediate to advanced level of English.
  • Bachelor's Degree from an accredited university.
  • Experience utilizing root cause analysis tools such as 5 Whys, Fishbone and/or Six Sigma.
  • Experience delivering training/information to peers, associates and management, both individually and in groups.
  • Strong organizational skills and ability to handle multiple and changing projects/priorities.

**Why Amazon?**

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We believe that diversity and inclusion are essential to our success and aim to create a culture that values different perspectives, ideas, and experiences. We are proud to be an equal opportunities employer.