Transportation Solutions Specialist

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

Cpm International is a global leader in customer service, sales, and technical support solutions with a presence in over 30 countries.

We offer multilingual support in various languages tailored to the needs of our diverse markets, focusing on delivering exceptional experiences for clients worldwide.

Salary and Benefits

This role offers an estimated annual salary of €21,000 gross and comes with a range of benefits, including:

  • Fully paid training to prepare you for your job
  • 24 holiday days per year
  • BEST-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • An Employee Assistance Program for free, confidential guidance and support
  • Access to LinkedIn training courses

Job Description

We are seeking a Customer Service Agent to join our dynamic team in Barcelona, Spain. As a key member of our operations team, you will play a crucial role in building and operating our exceptional on-demand services.

Your responsibilities will include ensuring the smooth daily operation of our services by handling contacts over the phone and via email, prioritizing customer satisfaction, and supporting our drivers and passengers.

Requirements

To be successful in this role, you will need to possess:

  • Fluent level of both written and spoken German
  • Able to communicate clearly and effectively in written and spoken English
  • Experience in the customer service industry, ideally in a Contact Centre environment
  • Patient and empathic skills to support a paratransit service
  • A solution-oriented approach to provide effective support and resolve customer issues efficiently

Why Join Us?

Cpm International believes in creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within Cpm International.



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