Customer Support Specialist

hace 3 semanas


Madrid, Madrid, España Cpm International A tiempo completo

Company Overview

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

About Us

We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We're passionate about customer support and strive for first-contact resolution.

Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands, our client is known for their relentless pursuit to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world.

Job Description

As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution. You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.

Key Responsibilities

  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embracing our company values and acting as a brand ambassador

Requirements

To succeed in this role, you will need:

  • A fluent level of French with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving

Benefits

We offer a competitive salary of €17,537 per year, paid in installments, with benefits including full-time employment, working hours from Monday to Thursday (9:00 am to 6:00 pm) and Friday (9:00 am to 5:00 pm), and a temporary contract lasting three months with a one-month probation period.



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