The internship will be performed at the reception desk, providing exceptional customer service and support to guests. Key responsibilities include:

• Front Desk Operations: manage check-in/check-out processes, room allocation, and room changes, ensuring seamless guest experiences.
• Booking Management: oversee individual and group bookings, revisions, modifications, cancellations, and special requests, maintaining accurate records and communicating effectively with guests.
• Concierge Services: provide information on hostel facilities, city attractions, and local events, assisting guests with their needs and preferences.
• Back Office Support: assist with report generation for management, monitor guest feedback and maintenance incidents, and contribute to a positive and efficient work environment.

• Pursuing tourism-related studies or holding a relevant convention-recognized internship.
• Fluent English and Spanish language proficiency.
• Minimum internship duration of 3 months.

• Excellent communication and interpersonal skills.
• Strong commitment to customer satisfaction and team collaboration.
• Ability to handle stress and pressure in a fast-paced environment.
• Sales-oriented approach with a focus on guest satisfaction.
• Observational skills with attention to detail.
• Professionalism and respect in all interactions.

Interested candidates should submit their CV for consideration.