Customer Success Manager

hace 5 días

Madrid, Madrid, España Formalize A tiempo completo
{"title": "Customer Success Manager", "subtitle": "Join our team and help us deliver exceptional customer experiences.", "content": "

At Formalize, we're on a mission to revolutionize compliance and risk management for businesses across Europe. As our new Customer Success Manager, you'll play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Responsibilities
  • Work closely with our customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
  • Be a source of customer feedback and qualified product ideas
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable
Qualifications and About You
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver
  • Connect effortlessly with clients and build lasting relationships
  • Professional with great business acumen and customer understanding
  • Structured, diligent, and dedicated
  • Professional fluency in English
  • Native fluency in German
About Formalize

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. We're a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups.

Traits that Describe Our Culture and Employees
  • We are all very goal-oriented and hardworking
  • We are responsible, and we like accountability
  • We are connecting, and we like to build meaningful relationships
  • We are optimistic and like to laugh and have a positive atmosphere
  • We like to dream big and to have clear visions for the future
Recruitment Process

We use talent profiles in the recruitment process. You will receive a link to the test after sending your application. Experience shows that it provides the best experience for both candidates and us as a company.

What We're Looking For

We're looking for a colleague who really thrives and flourishes with us. We want to hire someone who will be a good fit with Whistleblower Software in relation to: fit between the person and work tasks, fit between the person and the colleagues in the team, and fit between the person and the role.

How to Apply

Send your application and upload relevant information. You will hear from us soon. We will hold interviews and hire on an ongoing basis.

","lang_code": "en-US"}

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