Academic Team Manager
hace 5 días
About Schiller International University
Schiller International University has a strong commitment to experiential learning, combining knowledge and skills with solid humanist values for over 50 years.
Our educational model guarantees that our students acquire proficient professional capacities and an international mindset, enabling them to build inclusive and realistic scenarios.
We recognize the importance of being part of a global, borderless, and hyper-connected world. Our four international campuses offer undergraduate and graduate degrees valid in both the USA and Europe, instructed in English and tailored to individual needs.
We encourage our students to study abroad at any time to enhance their professional expertise with truly life-changing experiences.
Your Mission as Academic Team Manager
You will oversee a team of Student Counselors focused on achieving enrollment targets through high-volume outreach and effective student engagement. Your key responsibilities include setting performance goals, monitoring team productivity, providing coaching, and implementing strategies to maximize conversions.
This role requires you to ensure that the team maintains a high standard of student support and personalized service throughout the enrollment process.
Your Profile
- Supervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.
- Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.
- Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.
- Collaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.
- Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.
- Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.
- Ensure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.
- Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.
- Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.
- Analyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.
- Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.
Position Requirements
- Bachelor's degree in Education, Sales, Business, or a related field (Master's preferred).
- 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, with at least 1 year in a team leader or supervisory role.
- Experience in the Education sector is a plus.
- Proven ability to meet or exceed team targets in a fast-paced, high-volume environment.
- Strong leadership skills with experience in coaching, motivating, and managing team performance.
- Proficient in CRM systems (e.g., Salesforce, Zoho) and data management to track leads and generate performance reports.
- Excellent communication, problem-solving, and organizational skills.
Salary Information
The estimated salary range for this position is $60,000 - $80,000 per annum, depending on qualifications and experience.
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