Technical Support Expert
hace 2 semanas
Customer Support Specialist: Enhance Your Career with a Dynamic Role
We are seeking an experienced Customer Support Specialist to provide technical assistance to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues promptly, and collaborating with our technical teams.
Salary and Job DescriptionAs a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support via various communication channels. Your duties will include troubleshooting, resolving user problems, documenting user interactions, and maintaining accurate records.
Required Skills and Qualifications- Proven experience in first-level support or customer service
- Excellent Windows 10 and Office 365 skills; Apple expertise is an asset
- Demonstrated ability to work independently with high-quality standards
- Native/fluent German language skills (at least B2), good English language proficiency
- Competitive salary package and fringe benefits
- Hybrid work model with flexibility to work from home as needed
- Ongoing training and development opportunities
- Structured career development plan
- Yearly training budget, Microsoft certifications, and bi-weekly tech lunches
- Choose your own hardware
- Free language classes
- Additional week of vacation for corporate social responsibility
As a valued member of our team, you can expect a dynamic work environment, opportunities for growth and development, and a collaborative culture that values employee well-being. If you are passionate about delivering exceptional customer service, have strong technical skills, and a keen eye for detail, we encourage you to apply.
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