Global Technical Support Specialist

hace 4 días

Madrid, Madrid, España Rovensa A tiempo completo
Job Title: Global Technical Support Specialist

At Rovensa, we are seeking a highly skilled Global Technical Support Specialist to join our team. As a key member of our Global Technical Support & Knowledge Management Department, you will play a crucial role in capturing knowledge and providing product, agronomic, and technical support to our global departments and regions.

Responsibilities:
  • Provide timely and relevant responses to inquiries on products and ranges, agronomy, and product positioning from internal stakeholders.
  • Support and conduct product training sessions for local, regional, and global teams, and external clients, and contribute to training material development.
  • Generate practical advice on product usage by talking with internal experts and compiling their replies and information, and circulate these to stakeholders via uploading into the company's Knowledge Management Platform.
  • Maintain and update written protocols for departmental processes, and upload all relevant product support content to the relevant Knowledge Management Platform.
  • Work with other global departments providing the necessary product portfolio technical support to ensure successful product life cycle implementation.
  • Assist in organising and accompanying visits to company facilities and field locations for visiting clients.
  • Collaborate daily with global teams, including Global Marketing, Global R&D, Global Regulatory, and Regional Teams.
Requirements:
  • Minimum Bachelor's Degree in Agricultural Sciences or Biological Sciences.
  • 1+ years in a full-time position related to agricultural production or the agricultural supply chain (e.g. sales, agronomy, or product management roles).
  • Demonstrable experience in areas such as crop management, field agronomy, plant physiology, soil sciences, nutrient planning, pest control, or other relevant disciplines.
  • Direct hands-on field experience in using, or recommending agricultural products for crop management.
  • Availability for occasional national and international travel.
  • Competency in English, with proficiency in Spanish, Portuguese or another language.
What We Offer:
  • Competitive salary and performance bonus.
  • Health insurance.
  • Ticket Restaurant.
  • Ongoing training and development opportunities.

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