Customer Service Representative, Dutch and English Speaker

hace 2 semanas


Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Madrid or Alicante. As a Dutch and English speaker, you will be responsible for providing exceptional customer service and support to our clients.

Your Key Responsibilities

  • Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
  • Address any concerns, questions, or issues raised by customers during the follow-up call.
  • Gather feedback on the overall customer experience and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
  • Maintain accurate records of follow-up activities and customer interactions.
  • Upsell additional services or products based on customer needs.
  • Promote positive relationships with clients and encourage referrals.


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