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Sales Associate
hace 2 meses
We are seeking a highly motivated and customer-focused Sales Associate to join our team in Barcelona. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.
Key Responsibilities:- Provide a warm and welcoming experience for all clients, ensuring they feel comfortable and valued in our store environment.
- Build strong relationships with clients, understanding their needs and preferences to offer personalized product recommendations.
- Process sales transactions efficiently and effectively, maintaining a high level of professionalism and attention to detail.
- Gather and maintain client CRM details to build a loyal client base and drive repeat business.
- Maintain store standards, adhering to visual merchandising guidelines and promoting the Kenzo brand image.
- Exceed behavioral requirements, adhering to dress code and appearance guidelines as set by the Store Manager.
- Stay up-to-date with fashion trends, product knowledge, and industry developments to drive sales growth and customer satisfaction.
- Support stock control and management, ensuring accurate inventory levels and efficient stockroom operations.
- Achieve sales targets and KPIs, contributing to the Point of Sales' action plans and driving business growth.
- Communicate high-quality feedback to Managers, ensuring continuous improvement and excellence in customer service.
- Stay aware of the business environment, including local competition, to drive informed decision-making and sales strategies.
- Master the selling ceremony, from welcoming to after-sales services, to deliver exceptional customer experiences.
- Develop a deep understanding of product information, brand storytelling, and fashion trends to drive sales growth and customer satisfaction.
- Build long-term relationships with clients, driving loyalty and repeat business through personalized communication and engagement.
- Create and optimize strong connections with personal shoppers, stylists, and other key stakeholders to drive sales growth and customer satisfaction.
- Demonstrate team spirit, helping others improve their skills and driving a culture of collaboration and excellence.
- Demonstrate autonomy and commitment to guarantee business continuity, ensuring seamless operations and exceptional customer service.
- Embody the Kenzo Paris DNA, becoming a brand ambassador and driving the brand's image and values.
- Ensure the Point of Sales upholds the brand image, adhering to visual merchandising, cleaning, and maintenance standards.
- Develop a deep fashion culture and awareness, staying up-to-date with products, trends, and competitors to drive sales growth and customer satisfaction.
Requirements:
English and Spanish mandatory.
Part-time: 20 hours/week.
