Technical Support Specialist for Tax Solutions

hace 4 semanas

Sabadell, Barcelona, España Cegid A tiempo completo
¿Quiénes somos?
Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista.

Los valores de Cegid:
Comprometernos juntos, inspirarnos en nuestros clientes y explorar siempre.

Descripción del puesto:

Soporte al usuario

Nombre del puesto:

Technical Support Engineer TAX M/H/NB

Tipo de contrato:

Contrato de duración indefinida

Descripción de la misión:

Bajo la supervisión del Manager de Cegid Tax Ultimate en España, formarás parte del equipo Tax Software constituido por 3 personas y darás soporte a nuestros clientes para la solución SaaS Cegid Tax Ultimate.

Cegid Tax Ultimate es una solución SaaS destinada a grandes empresas españolas que les permite controlar, simular, supervisar y optimizar el cálculo del impuesto de sociedades consolidado.


Responsabilidades:
Garantizar el seguimiento de las consultas de los clientes respetando las instrucciones dadas.

Aplicar diariamente las buenas prácticas de atención al cliente y ser el garante de la satisfacción del cliente a través de sus respuestas y acciones.

Avisar de llamadas repetitivas e informar a la jerarquía en caso de dificultades, riesgos o anomalías.
Redactar FAQs (preguntas más frecuentes) y contribuir a la creación de conocimiento.
Contribuir al negocio mediante la promoción y la venta de servicios adicionales.
Informar de su actividad con las herramientas disponibles.

Perfil:

  • Tienes un Máster en fiscalidad o un título en tributación o contabilidad.
  • Has tenido una experiencia significativa de 1 a 3 años en el sector de la fiscalidad (preferiblemente en impuesto de sociedades).
  • Eres un buen comunicador y tienes habilidades interpersonales con capacidad de síntesis.
  • Te comprometes a entender las necesidades de nuestros clientes mediante una respuesta funcional y técnica.

El servicio al cliente está en el centro de tus valores.- Tienes habilidades informáticas o tienes algunos conocimientos en el sector de los ERP como el nuestro (Cegid Tax Ultimate).- Tienes un nivel profesional de inglés o de francés que te permitirá comunicar con una parte del equipo que está ubicada en Francia.- Además de aptitudes profesionales, buscamos talentos que quieran expresar su potencial y abrirse a nuevas posibilidades con nosotros.

Por encima de todo, son tu curiosidad, tu espíritu de equipo y tu sentido del servicio al cliente los que marcarán la diferencia

Ventajas:
Horarios flexibles y jornada intensiva (agosto), Teletrabajo a 50%, Plan de formación, Seguro médico

Nuestro proceso de selección:
El equipo de Adquisición de Talentos se compromete a ofrecerte un proceso de contratación rápido y sin complicaciones:

  • Una entrevista inicial de 20 minutos (por teléfono o en Teams) con el Talent Acquisition para presentarte el puesto y conocer tus planes profesionales.
  • Una entrevista técnica para profundizar en los detalles del puesto y conocer a tu futuro manager.
  • Una entrevista final de RRHH para conocerte mejor y planificar tu futura carrera en Cegid.

Ubicación del puesto:

Localización del puesto:

Europa, EspañaCiudad:
Sabadell #J-18808-Ljbffr

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