Payment Fraud Prevention Specialist
hace 4 semanas
Job Summary: We are seeking a highly motivated and detail-oriented Payment Fraud Prevention Support Agent to join our team in Lisbon, Portugal.
About the Role: As a Payment Fraud Prevention Support Agent, you will be responsible for supporting users through emails and phone calls to verify their payment information with third parties and internationally.
Key Responsibilities:
- Support users through emails and phone calls to verify their payment information
- Maintain client relationships and ensure excellent customer satisfaction
- Verify payment information with third parties and internationally
Requirements:
- Native French speaker with a good level of English (B2 minimum)
- Motivated and committed to work
- Ability to write in French
- Team player with willingness to work with multiple nationalities
- Previous experience in Customer Service is a plus
- EU citizen or valid work permit for Portugal
What We Offer:
- Full-time job with 6 months temporary contract
- Salary: 890€ gross per month x 14 salaries per year + performance-related bonus of 120€/month + complexity bonus of 100€/month + meal voucher of 7,23€ per working day
- Rotative shifts: Monday to Friday – 08:00 am to 10 pm and weekends 08:00 to 17:00
- Reimbursement of initial flight ticket up to 400€ after 6 months within the company
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- Multicultural and international environment
- Fully paid training, professional development, and career evolution
About Us: Our company was founded by 2 French entrepreneurs in 2000 and has become an international Customer Experience Specialist with a global presence and over 50,000 employees. We take care of customer service experiences on behalf of some of the world's most progressive brands, mainly from the Travel and Tourism Industry.
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