Senior Sales and Programs Manager for Mass Account Management
hace 3 semanas
**About Amazon Business**
Amazon Business is a dedicated platform for commercial, government, education, and non-profit customers of all sizes worldwide. Since its launch in 2015, Amazon Business has grown rapidly, with customers ranging from large corporations like General Electric to small businesses and sole proprietors. In the US alone, business customers purchase over $1 trillion of products each year, including staples and specialized equipment. By 2018, Amazon Business had reached $10 billion in sales and continues to be one of Amazon's fastest-growing segments.
**The Team**
The SSR & Marketing team is responsible for acquiring, activating, and growing Amazon Business customers, with a focus on SSR (self-service registered) and Micro Customers. We drive customer success through scalable initiatives, including emails, onsite campaigns, off-site advertising, and in-person calls (SSR-Assisted program). We also own the marketing strategy for selection, pricing, and delivery experience for Amazon Business customers.
**The Role**
We are seeking a Senior Program Manager to lead the SSR-Assisted program. The goal of this program is to provide account management support to Amazon Business customers, driving high-value actions through in-person calls. The ideal candidate has both sales and product/program management experience. Key responsibilities include:
• Indirectly managing a team of sales agents worldwide
• Defining use cases and roadmaps for the AB SSR-A program
• Reporting and optimizing towards goals, priorities, and success metrics
• Collecting and analyzing customer data to identify new opportunities
• Creating content and building mechanisms to educate agents and customers
• Working with Product managers to identify and prioritize customer-specific needs
• Identifying process inefficiencies and proposing scalable solutions globally
**What We Offer**
As a member of our team, you will have the opportunity to work on a fast-paced and dynamic program, driving growth and customer success. You will be part of a collaborative and innovative team, working closely with cross-functional groups to deliver results. If you are a motivated and experienced professional with a passion for sales and program management, we encourage you to apply for this exciting opportunity.
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