Senior Knowledge Analyst

hace 3 semanas

Madrid, Madrid, España Boston Consulting Group A tiempo completo

Job Summary
As a Senior Knowledge Analyst on our Deep AI team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs. You will play an important role in the evolution of BCG's AI products and Customer Management use cases, conducting research on the latest trends and innovations. You will create original thought leadership – building an arsenal of playbooks, case studies, trend insights, and editorial content to enable go-to-market and client consulting. You will be experienced in conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports. You will have prior experience in consulting or technology pre-sales, where you were involved in scoping client solutions, identifying use cases, and defining target customer experiences / business requirements. Deep AI is a priority growth area for BCG, and this role will suit people with a passion for cutting-edge technology. If you are looking for a role at the intersection of thought leadership, client consulting, and sales enablement - please get in touch.
Key Responsibilities
• Partner with sales and client consulting teams to support go-to-market, use case definition, and target customer experience / business requirements analysis
• Support client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value
• Conduct analyses to deliver insights on competitors, best practices, and emerging AI / Technology trends
• Codify client playbooks, best practices, and case studies to enable sales and client consulting teams
• Deliver client-specific reports, with experience across a range of sectors – Retail, Banking, Telecoms, Consumer Products, Energy, etc.
• Create thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation, etc.
Requirements
• 3+ years in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions
• In lieu of consulting experience, 3+ years minimum industry Product Management experience, specializing in AI & Customer Management products (e.g. Salesforce, Microsoft, Adobe, Qualtrics, Medallia, NICE, Zendesk, Sprinklr, Alterian, Genesys, Amplitude, ContentSquare); 4-6+ years of industry experience strongly preferred
• Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutions
• Experience scoping AI & Customer Management use cases, defining target customer experiences and business requirements
• Bachelor's Degree required (advanced degree preferred)
• Fluency in English

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