Customer Success Manager

hace 2 semanas

Barcelona, Barcelona, España Nedena A tiempo completo
About the Role

Nedena is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Client Management: Develop and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Project Management: Oversee IT projects from start to finish, ensuring timely delivery and high-quality results.
  • Communication: Foster open and transparent communication with clients, stakeholders, and internal teams.
  • Business Development: Identify opportunities for upselling and project development, driving revenue growth and business expansion.
  • Contract Management: Manage contracts and negotiate new service agreements with clients.
Requirements
  • 2+ years of experience in IT projects as a Technical/Functional Consultant, Customer Success Manager, or similar role.
  • Excellent organizational and communication skills, with experience in working with and managing clients.
  • Business mindset and ability to see opportunities for growth and development.
  • German native speaker and fluent in English.
What We Offer
  • Permanent contract with competitive compensation and benefits.
  • Hybrid work model, allowing you to work from home or our Barcelona office.
  • Structured career development plan, with opportunities for growth and advancement.
  • Yearly training budget, Microsoft Certifications, and bi-weekly 'Tech Lunches'.
  • Choose your hardware and enjoy free language classes.
  • One additional week of vacation for Corporate Social Responsibility.
  • Annual team event in Switzerland.

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