Network Infrastructure Engineer
hace 2 semanas
We are seeking a skilled Network Infrastructure Engineer to join our team. As a key member of our managed services team, you will be responsible for providing proactive monitoring, identification, investigation, and resolution of technical incidents and problems to ensure the optimal performance of our clients' IT infrastructure and systems.
Key Responsibilities:
- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extended support.
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
Requirements:
- Moderate level of relevant managed services experience.
- Moderate level knowledge in ticketing tools preferably Service Now.
- CCNP or equivalent certification.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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