Client Operations Specialist

hace 4 semanas


Barcelona, Barcelona, España Kantox A tiempo completo

Role Summary:

At Kantox, we are looking for a Client Operations Specialist to play a crucial role in ensuring the smooth operation of our client transaction services team. Key responsibilities include managing incoming client queries, maintaining our customer support platform, and collaborating with multiple teams and stakeholders to resolve client issues efficiently.

Key Responsibilities:

  • Assist and answer client queries via our customer support app or via phone.
  • Collaborate with multiple teams and stakeholders to solve client issues or queries.
  • Develop and maintain customer support processes and procedures with other teams and stakeholders.
  • Proactively chase internally on tickets and ensure KPIs and SLAs are met.
  • Elaborate new Service KPIs and monitor existing ones.
  • Maintain the Kantox customer support platform.
  • Assist in transaction-related tasks in scope for the team.
  • Help and train clients on the usage of the Kantox suite of products.

Requirements:

  • Bachelor's degree in Finance, Business, or related field.
  • Previous experience in an operations role within a Fintech or SaaS company.
  • General understanding of the payments industry and FX trading and hedging.
  • Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.
  • Data-driven mindset with the ability to extract and analyse data.
  • Strong organisational and time-management skills.
  • Ability to work in a team and meet tight deadlines.
  • Proactive problem solver with a client-centric approach.
  • Detail-oriented and highly self-motivated.
  • Proficiency in English, French is considered a plus for this position.
  • Understanding of Zendesk or similar customer support platforms would be appreciated.

Our Culture:

  • An environment of innovation, accountability, and constructive feedback.
  • A diverse and multicultural team of over 40 different nationalities.
  • Grow your role and build your career with our learning and development opportunities.
  • A collaborative and inclusive culture of sharing and teamwork.
  • Hybrid working and flexible hours so you can work when and where it suits.

What We Offer:

  • Competitive salary.
  • Sponsored learning budget.
  • Free private health insurance.
  • Free Spanish, English and French lessons.
  • Relocation package if needed.
  • Flexible working hours with an intensive Friday schedule.
  • 36 days of annual vacations.
  • Gym discounts and free sport activities.
  • Restaurant Ticket with monthly credit and regular cross-team lunches.
  • Fresh fruit and unlimited coffee.
  • Office with 360-degree views of Barcelona.


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