Client Operations Specialist
hace 4 semanas
Role Summary:
At Kantox, we are looking for a Client Operations Specialist to play a crucial role in ensuring the smooth operation of our client transaction services team. Key responsibilities include managing incoming client queries, maintaining our customer support platform, and collaborating with multiple teams and stakeholders to resolve client issues efficiently.
Key Responsibilities:
- Assist and answer client queries via our customer support app or via phone.
- Collaborate with multiple teams and stakeholders to solve client issues or queries.
- Develop and maintain customer support processes and procedures with other teams and stakeholders.
- Proactively chase internally on tickets and ensure KPIs and SLAs are met.
- Elaborate new Service KPIs and monitor existing ones.
- Maintain the Kantox customer support platform.
- Assist in transaction-related tasks in scope for the team.
- Help and train clients on the usage of the Kantox suite of products.
Requirements:
- Bachelor's degree in Finance, Business, or related field.
- Previous experience in an operations role within a Fintech or SaaS company.
- General understanding of the payments industry and FX trading and hedging.
- Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.
- Data-driven mindset with the ability to extract and analyse data.
- Strong organisational and time-management skills.
- Ability to work in a team and meet tight deadlines.
- Proactive problem solver with a client-centric approach.
- Detail-oriented and highly self-motivated.
- Proficiency in English, French is considered a plus for this position.
- Understanding of Zendesk or similar customer support platforms would be appreciated.
Our Culture:
- An environment of innovation, accountability, and constructive feedback.
- A diverse and multicultural team of over 40 different nationalities.
- Grow your role and build your career with our learning and development opportunities.
- A collaborative and inclusive culture of sharing and teamwork.
- Hybrid working and flexible hours so you can work when and where it suits.
What We Offer:
- Competitive salary.
- Sponsored learning budget.
- Free private health insurance.
- Free Spanish, English and French lessons.
- Relocation package if needed.
- Flexible working hours with an intensive Friday schedule.
- 36 days of annual vacations.
- Gym discounts and free sport activities.
- Restaurant Ticket with monthly credit and regular cross-team lunches.
- Fresh fruit and unlimited coffee.
- Office with 360-degree views of Barcelona.
-
Client Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Kantox A tiempo completoAbout the Role:We are seeking a highly skilled Client Operations Specialist to join our team at Kantox. As a Client Operations Specialist, you will play a crucial role in ensuring the smooth operation of our client transaction services team.Key Responsibilities:Manage incoming client queries and provide timely and effective solutions.Maintain our customer...
-
Client Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Kantox A tiempo completoAt Kantox, we are seeking a Client Operations Specialist to join our client transaction services team and play a crucial role in the organisation's smooth operation.This role is ideal for individuals looking to develop their career in a dynamic environment. As a Client Operations Specialist, you will be part of the client transaction service team,...
-
Product Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Live Nation Entertainment A tiempo completoJob Description:Product Operations SpecialistLive Nation Entertainment is seeking a highly skilled Product Operations Specialist to join our Global Client Support & Operations Organization. As a Product Operations Specialist, you will be responsible for owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and...
-
Cloud Services Operations Specialist
hace 6 días
Barcelona, Barcelona, España TD SYNNEX Europe Services and Operations S.L.U. A tiempo completoJob DescriptionAs a Cloud Services Operations Specialist with TD SYNNEX Europe Services and Operations S.L.U., you will play a vital role in the vendor purchasing, credit monitoring, and billing process. This involves collaborating with Business Unit leaders and their key partners to develop strategies and deliver best-in-class systems and operations across...
-
Sales Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Autodesk A tiempo completoJob Title: Sales Operations SpecialistFusion, the industry-leading cloud-based software for design and manufacturing from Autodesk, is seeking a Sales Operations Specialist to enhance efficiency and implement strategic initiatives.In this role, you will optimize sales operations tools, provide support to global sales leadership and sales representatives, and...
-
Aviation Operations Specialist
hace 1 semana
Barcelona, Barcelona, España Fly Level Sl A tiempo completoAviation Operations SpecialistFly Level Sl is seeking a skilled Aviation Operations Specialist to join our team. Key Responsibilities:Manage crew resources to ensure efficient and cost-effective operationsHandle operational incidents, including aircraft rerouting and low staffingMaintain relationships with crew, other departments, and team membersDevelop and...
-
Marketing Operations Specialist
hace 1 semana
Barcelona, Barcelona, España Smadex Slu A tiempo completoMarketing Operations SpecialistSmadex is a leading advertising technology company that offers a fully transparent platform built with top technology and powerful machine learning algorithms. We are seeking a Marketing Operations Specialist to join our Sales Operations team in Barcelona. As a Marketing Operations Specialist, you will play a pivotal role in...
-
Training Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Vueling Airlines A tiempo completoWelcome to Vueling Airlines, where we strive to be the best in the industry. We're looking for a skilled professional to join our team as a Training Operations Specialist.This role is responsible for managing our e-learning and digital training record reporting platform to ensure all crew members are properly trained and certified for line operations.Key...
-
Financial Operations Specialist
hace 6 días
Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completoFinancial Operations SpecialistEstimated salary: €80,000 - €110,000 per yearA Financial Operations Specialist at Novartis Farmacéutica is responsible for providing expertise in financial analysis and operations within the digital realm.This role involves collaborating with cross-functional teams to develop and implement financial strategies, processes,...
-
Product Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Live Nation Entertainment A tiempo completoProduct Operations SpecialistJoin Live Nation Entertainment as a Product Operations Specialist and take on the challenge of owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and Engineering teams. Ensure the Ticketing Product Portfolio can be operated at scale without major friction.As a Product Operations...
-
Industrial Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completo**Job Overview**At Https:/Www.Energyjobline.Com/Sitemap, we are seeking a highly skilled and motivated Industrial Operations Specialist to join our team. As an Industrial Operations Specialist, you will play a key role in ensuring the smooth operation of our business, working closely with all departments to drive growth and excellence.**Key...
-
Sales Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Docplanner A tiempo completoWork with UsWe're looking for a skilled Sales Operations Specialist to join our team.As a Sales Operations Specialist, you will be responsible for monitoring our revenue KPIs and the actual performance of expected tasks within daily operations.This role involves tracking business results, monitoring production KPIs concerning our CRM, and providing...
-
IT Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob Overview Werfen is seeking a highly skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for implementing and maintaining our IT solutions aimed at managing Clinical Laboratories. Key Responsibilities Implement IT solutions while ensuring compliance with best practices. Maintain assertive...
-
Financial Operations Specialist
hace 1 semana
Barcelona, Barcelona, España Autodesk A tiempo completoJob Title: Financial Operations SpecialistAutodesk is seeking a skilled Financial Operations Specialist to join our Sales Finance team in EMEA Global Named Accounts.Key Responsibilities:Partner with business leaders to provide financial guidance and support.Manage planning, budget, and forecast cycles for the Sales organization.Support sales teams with...
-
Logistics Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCarrier Operations SpecialistAt Empresa Reconocida, we believe in the power of innovation and collaboration. As a Carrier Operations Specialist, you will play a critical role in improving carrier performance for our transportation services.Key Responsibilities:Maintain high operational standards with carriers on safety, performance, and process...
-
Travel Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoTravel Operations SpecialistAt Exoticca, we're seeking a skilled Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you'll be responsible for supporting our travel operations teams with daily tasks.Key Responsibilities:Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds...
-
Operations Optimization Specialist
hace 1 día
Barcelona, Barcelona, España Marlex A tiempo completoAbout MarlexMarlex is collaborating with a leading company in the manufacturing and marketing of heavy-duty material handling equipment. This partnership aims to drive growth and innovation in the industry.Job Title: Operations Optimization SpecialistSalary: €60,000 - €80,000 per yearJob DescriptionWe are seeking an experienced Operations Optimization...
-
Ad Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Entravision A tiempo completoAd Operations SpecialistEntravision is seeking a talented and driven Ad Operations Specialist with experience in Offerwall to join our dynamic team in Barcelona. This role is perfect for someone with a passion for mobile app performance and a knack for data analysis and optimization. Responsibilities include optimizing mobile app ad performance to maximize...
-
Financial Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Ennismore A tiempo completoFinancial Operations SpecialistAt Ennismore, we are seeking a highly skilled Financial Operations Specialist to join our team at SLS Barcelona. As a key member of our pre-opening team, you will play a vital role in ensuring the accuracy and integrity of all financial transactions related to hotel operations.Key Responsibilities:Verify and reconcile daily...
-
Material Handling Operations Specialist
hace 1 semana
Barcelona, Barcelona, España Kion Group Ag A tiempo completo{"h1": "Material Handling Operations Specialist", "p": "At KION Group Ag, we're seeking a highly skilled Material Handling Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate flow of materials from order receipt to final delivery to our customers. Your expertise will...