Senior Knowledge Analyst

hace 2 semanas

Madrid Centro, Madrid, España Boston Consulting Group A tiempo completo

About the Role

We are seeking a highly skilled Senior Knowledge Analyst to join our team at Boston Consulting Group. As a Senior Knowledge Analyst, you will play a critical role in supporting the sales and delivery of AI-driven Customer Management programs.

Key Responsibilities

  1. Partner with business leaders and client consulting teams to support the development of AI-driven Customer Management strategies.
  2. Conduct research on the latest trends and innovations in AI and Customer Management to inform business decisions.
  3. Create original thought leadership content, including playbooks, case studies, and trend insights, to enable go-to-market and client consulting.
  4. Engage with live client engagements, conducting situational analyses and deploying diagnostic methods to scope use cases that meet clients' unique needs.
  5. Upskill teams by sharing best practices to enable AI-driven Customer excellence at scale.

Requirements

  1. 2+ years of experience in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions.
  2. In lieu of consulting experience, 3+ years minimum industry Product Management experience in industry, specializing in AI & Customer Management products; 4-6+ years of industry experience strongly preferred.
  3. Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutions.
  4. Experience scoping AI & Customer Management use cases, defining target customer experiences and business requirements.
  5. Bachelor's Degree required (advanced degree preferred).
  6. Fluency in English.

About the Team

The Knowledge Team at Boston Consulting Group is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. As a Senior Knowledge Analyst, you will work closely with BCG Managing Directors, Partners, Project Leaders, and Consultants to support sales and client delivery.

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