Senior Regulatory Compliance Specialist
hace 5 horas
Company Overview: eDreams ODIGEO is a leading travel technology company that is transforming the way people plan and book their trips. We're seeking an experienced Senior Regulatory Compliance Specialist to join our Communications team in Barcelona.
Salary: €60,000 - €80,000 per annum, depending on experience and qualifications.
Job Description: As a Senior Regulatory Compliance Specialist, you will be responsible for managing consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. This role involves working cross-functionally with various business areas, improving knowledge of e-commerce, tourism, consumer, and data protection regulations. You will also be expected to collaborate with Legal Counsels to ensure excellent service and support VIP tasks such as social care channels and customer complaints addressed directly to CSM members. Additionally, you will measure, analyse, and report on the results of initiatives.
Key Responsibilities and Tasks:
- Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases;
- Collaborate with Legal Counsels related to customer complaints to ensure excellent service;
- Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
- Measure, analyse, and report on the results of initiatives.
Required Skills and Qualifications: To succeed in this role, you will need good communication and writing skills, with native-level proficiency in French. Experience working with CRM tools and G-suite is also highly desirable. Additionally, you should have advanced experience in quality monitoring tools and techniques, both online and offline transactions. A background in tourism, analytical capacity, problem-solving mindset, and customer-oriented approach are essential.
Benefits:We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development within a dynamic and innovative company.
Others: If you are passionate about the travel industry and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity. Please note that this is a temporary position with potential for further opportunities within the team depending on needs and performance.
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