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Customer Service Liaison
hace 2 semanas
Csg Talent is seeking a Customer Service Liaison to join our dynamic team in Madrid. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.
About the RoleYou will be the first point of contact for service inquiries, coordinating engineer visits, processing service reports and orders, and ensuring seamless coordination between customers and engineers.
- Providing top-notch customer support and ensuring a seamless service experience
- Coordinating engineer visits, booking couriers, and arranging deliveries
- Processing service call reports, part orders, and invoices through our ERP system
- Keeping customers fully updated on scheduled visits
We are looking for an individual with fluency in Spanish and English (spoken and written), previous experience in a service or administrative role, and strong ability to work under pressure, stay organized, and collaborate across teams.
