Diamond Sales Specialist
hace 4 semanas
About VRAI
VRAI is a pioneering digital-first direct-to-consumer brand that's revolutionizing the diamond jewelry industry. Our commitment to sustainability, innovation, and craftsmanship sets us apart, and we're honored to be recognized as a Fast Co. Innovation Award honoree in retail design. With a global presence in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, we're expanding our reach and creating a new standard in luxury jewelry sales.
Role Overview
We're seeking a skilled Diamond Sales Expert to join our team in Madrid. As a trusted advisor, you'll play a crucial role in growing our engagement business and delivering an exceptional customer experience. You'll be responsible for building strong relationships with clients, preparing personalized consultations, and closing sales. Your expertise in sustainable diamonds and luxury jewelry will be invaluable in helping us achieve our goals.
Key Responsibilities
• Be a trusted advisor to clients, providing personalized consultations and follow-up support to close sales
• Act as an ambassador for the VRAI brand, promoting our values and assisting clients with jewelry selection, diamond education, and jewelry care
• Maintain a calendar of virtual and in-person appointments, manage your lead pipeline, and nurture/develop leads
• Collaborate with the sales team to share customer trends and product feedback, driving continuous improvement in the customer experience
• Work with the marketing and product teams on product launches, in-store events, and activations
Requirements
• E-commerce or retail sales experience with a proven ability to close sales in a high-volume environment
• Diamond expertise and jewelry experience strongly preferred, with certified gemologists a strong plus
• Excellent writing and communication skills, with a compassionate and patient approach to client interactions
• Salary Range: ******** EUR / year
What We Offer
VRAI provides eligible employees with a range of benefits, including health insurance, flexible spending accounts, retirement savings plans, and life and disability insurance programs. We also offer paid and unpaid time away from work, as well as employee discounts. VRAI is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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