Global Patient Care Transformation Lead

hace 4 semanas


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
Job Description

At Roche, we're committed to fostering diversity, equity, and inclusion in our global healthcare operations. As a key member of our team, you'll play a crucial role in driving business transformation and delivering exceptional customer care.

Key Responsibilities
  • Design and implement global support models for product changes and launches, ensuring seamless rollouts across regional hubs.
  • Lead strategic initiatives to enhance cross-functional collaboration and improve global processes, driving operational excellence and cost savings.
  • Work closely with Global Patient Care leadership to support and execute strategies that align with global business goals, ensuring the integration of new services and products into the Global Patient Care (GPC) network.
  • Drive continuous improvements in the patient care framework, fostering a culture of innovation and excellence.
Requirements
  • University Degree, MBA, or relevant Postgraduate Qualification.
  • 7+ years of experience in strategic project management, business development, or related roles, preferably in a global, B2C customer service environment.
  • Demonstrated expertise in leading end-to-end product launches, operational framework design, and global project management.
  • Proven track record in managing strategic transformations and change initiatives across multiple global hubs.
  • Fluent in English; proficiency in additional languages is a plus.
  • Ability to travel internationally up to 20% of the time.


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